REFUNDS, DISPATCH & DELIVERY
All orders can either be picked up in person from the K Luxe Lashes Warehouse or be delivered through Australia Post Regular Post Service to any address within Australia.
When picking up in the warehouse, kindly show your e-receipt or order confirmation email and a valid driver’s license. Please allow at least 5 to 7 working days notification prior to your chosen pickup schedule.
Orders are dispatched within two working days from the date of the order placement. Shipping may take 7 to 10 working days to the buyer’s location within Australia.
In case we are unable to dispatch orders within 2 working days, an email notification will be sent through to the registered contact details.
When your online purchase is complete you will receive an email containing your order confirmation and collection details. This email will also include a link which will allow you to track the status of your order.
Order processing & shipping will be every Monday to Friday, 9AM to 5PM AWST and we’ll need 1 to 2 business days for the order fulfillment process.
Australia Post (www.auspost.com.au) is our default postal service.
*Processing time may be affected during peak seasons, holidays and sale periods to which orders may require additional time for all order fulfillment processes. During these times, please be patient with us as there may be delays in customs, delivery and other services that will use external service providers.
Returns & Refunds Policy
Returns and refunds will be accepted for any wrong or damaged items reported within 7 days. Changes of mind will not be honoured.
If the cause of damaged items are from courier mishandling, misuse or any other unforeseen factors that are beyond K Luxe Lashes’ responsibilities, no claim will be guaranteed.
Returning of items directly to the warehouse is to be scheduled via an appointment. Please contact us at firstname.lastname@example.org. Please show your e-receipt or order confirmation email and a valid driver’s license.